Billing Questions

If you have any questions regarding your billing or insurance, please call this number: 765-446-5250.

General Billing Policies

St. Elizabeth Regional Health and InnerVision currently accepts most insurance carriers, with the exception of Arnett HMO, and continues to make
every effort to become a participant in as many insurance plans as possible. Even if we are not in an insurance plan's network, there are many situations in which our lower fees will result in less out-of-pocket expense for the patient. Patient’s with HCA and Arnett Managed Care are able to use our facility but would be responsible for 40% of the billed charges (verses 20% for an “in-plan” provider) in addition to their deductible. In order for an Arnett HMO patient to use our facility, they would be responsible for obtaining a prior authorization from Arnett prior to scheduling their exam. If
you have a question regarding insurance coverage, fees, or likely out-of-pocket expenses, please feel free to call our billing office at 765-446-5250 between the hours of 8:00am and 5:00 pm., Monday thru Friday.

Comparing costs for your imaging exam?

For patients who are comparing prices to determine whether studies are performed less expensively at InnerVision or elsewhere, you will be quoted the "technical" fee (the fee for doing the exam), the "professional" fee (from the radiologist to oversee and interpret the exam), and any administered drugs. The prices quoted elsewhere will generally only include the technical fee and not include the contrast charges and radiologist fees, which can represent an additional 25-40%. Therefore, our costs are often lower than our competitors.

Will my insurance cover my Wellness Imaging?

Wellness examinations, such as Heart- Visions (coronary artery calcification
evaluations with CT scan) will be filed with your insurance company. Some insurance plans will reimburse for these exams under "preventive" or "wellness" parts of their plans. Those patients without insurance
are required to make payment in full prior to the beginning of the procedure.
These exams could also be reimbursed through the patients flexible spending accounts.

What if I do not have insurance?

Self-pay patients (those without health insurance coverage of any type) will be required to pay 25% of the charge before the examination is performed. They need to bring some form of payment to their appointment. VISA, MasterCard, Discover, check and cash are acceptable. Payment
arrangements will need to be made at the time of service on the remaining 75% balance and will be due in a timely fashion.
InnerVision wants to work with you These arrangements are to be made with the InnerVision Billing Office. We will then notify our Central Billing Office of these payment arrangements. SERH and InnerVision will give a 20% discount off of the total charge if payment is made at the time of service or if payment is received within 10 days of the billing statement date. A 15% discount will apply if payment is made within 30 days
of the billing statement date. No discount is given after 30 days.
InnerVision is certainly willing to work with individuals who have limited financial resources to help them obtain the care they need. We do not want patients to be worried about these issues at the time of their examination. Please rest assured that InnerVision makes every effort to work with patients to minimize their costs and to establish a payment plan that is reasonable and fair.

Patient Rights and Responsibilities

Our staff respects your rights to confidentiality, privacy, security, communication, access to care, resolution of complaints, respectful and considerate care and the right to allow you to make informed decisions about your care. As a patient of InnerVision, it is your responsibility to provide us with complete and accurate information about your health. You are also responsible for informing the staff when you do not understand your exam.

Advanced directives are not recognized at this facility.