Q: Can I share my account with another person, like my spouse or parent?
A: Yes, you can grant Adult proxy access to your Follow My Health account to another person. You must complete an authorization form prior to sharing information through a proxy account. Once the form is received and processed, you can set up the proxy:
- Log into your account and select Settings > Change Account Access.
- Enter the email address of the individual to whom you would like to grant proxy access.
- Select a pass code for the individual to enter when accessing your account.
- Provide this code to the proxy.
Q: Can my spouse and I use the same email address to request our invitation?
A: Yes, you can use the same email for your patient portal invitations, but you will need to create separate accounts with unique usernames and passwords.
Q: Can I access my child’s medical information?
A: You can have a Pediatric Proxy/Dependent account to securely access information on behalf of a pediatric patient under the age of 14 years old. You will need to contact your Physician’s office to get access information. On the patients 14th birthday, the account will automatically terminate due to privacy concerns.
Q: Why isn’t my provider available?
A: Only those physicians currently using the Follow My Health electronic medical record are available. Most, but not all practices use this tool.
Q: What is the order of providers listed in “My Providers”?
A: Providers are listed with the most frequently visited at the top of the list, the least visited provider will be at the bottom.
Q: Is there an app for the iPhone or Android?
A: Yes, download the FollowMyHealth mobile app from iTunes or Google Play.
Q: How far back does my electronic health record reflect?
A: Everything from 1/1/2013 to the present is viewable on your account.
Q: Is there a manual for the patient portal?
A: Yes. Download this PDF manual for everything you need to know.